Frequently Asked Questions

  1. How many days does it take for order delivery?

It takes 3 – 7 business days to deliver the order. In the unlikely event of the product not available with the Supplier, ozzogstore reserves the right to cancel the order and refund the amount to the customer or suggest alternatives to the customer for a similar product.

  1. What are the shipping charges for delivery?

Delivery charges May vary within shipping zone.

  1. What are the Payment Options available for placing an order?
  • Credit/Debit cards
  • Paypal
  1. What is the return policy for products purchased?

Standard 3 Day return policy applies.

  1. What are options to return the product?

Our hassle free return policy allows you easy access to our customer care for processing your returns. Visit Contact Us page.

  1. Can I change my delivery address after placing the order?

No. You cannot change the delivery address after an order has been placed.

We strongly recommend you to keep your contact information updated at all times.

  1. Is the payment made on www.ozzogstore.com safe and secure?

We adhere to the highest standards of payment security. Our Payment Gateway is secured and verified. Your credit card details are not stored on our website.

We accept all internationally accepted visa/master debit/credit cards.

  1. I seem to have been charged twice for the same transaction. What should I do?

Please consult our customer service at Contact us Page.

  1. What shall I do if I’ve been overcharged?

Please consult our customer service at Contact us Page.

  1. Can you reserve items for me to collect at a later date?

Sorry, we operate a ‘first come first served’ policy on all of our stock. To keep things fair, we don’t reserve any stock in our stores.

  1. I’d like to purchase a large amount of stock from your store. Is there a limit?

You can shop as many items on our shelves as you wish.

  1. I’ve been disappointed with the quality of a product I’ve purchased. What should I do?

We are very sorry you had a bad experience. Please consult our customer service at contact us page. We’ll be happy to listen to you.

  1. I’ve noticed that the price of a product has risen in price recently. Why is this?

Price increases are often out of our control. We do try to hold these back as long as possible because our aim is to offer our customers the best quality, value for money and service that we can. Our buyers work very hard to negotiate the best prices available and when we do obtain any price reductions we pass them on to our customers immediately.